Laura Garcia

Email: lgarcia@new-scale-healthcare.cloudwebi.us | Phone: (949) 615-9288

Laura is a Managing Director at SCALE RCM.

Laura has nearly 15 years of senior leadership experience in the healthcare revenue cycle process including extensive experience in process improvement, government and commercial programs and provider organizational contract negotiations, recoverable collections, insurance and accounting audits, claims coding/processing, team building, and innovative problem-solving skills resulting in increased productivity and a team of collaborative problem solvers.

Prior to joining SCALE, Laura was the Vice President Revenue Cycle Management at Curogram/ Sick Clinic. She consistently achieved cash collections goals, reducing AR days to 22 from 75, and drastically increased cash flow. Among other responsibilities, she oversaw the optimization and implementation of revenue cycle operations.

Previously, Laura held two Director roles at the Aids Healthcare Foundation where she first started as a National Director of Revenue Cycle Management. She oversaw revenue cycle management for one of the largest nonprofits in the U.S. including 65 healthcare centers in 16 states and PR, 13 wellness centers, and 2 dental centers, netting $1.6 B in revenue. During her time there, she collaborated with the ACFO to develop a COVID-19 taskforce to facilitate correct coding, reimbursement, and care coordination per DHCS and CDC guidelines for patients and employees. She also coordinated testing and referrals to healthcare services and resource care to maintain the highest level of patient privacy and cultural competency. Lastly, she created a dashboard to keep staff up to date on most current COVID-19 information and to integrate organizational operating procedures.

As National Director of Third-Party Payer Contract and Credentialing, she developed and revised policies and procedures in accordance with changes in local, state, and federal law and regulations with respect to commercial payer contracts as well as spearheaded the development of telehealth in medical and behavioral health services.

Laura earned a Masters in Healthcare Administration, graduating Summa Cum Laude, and a Masters in Organizational Management, graduating Magna Cum Laude, from Ashford University Clinton, Iowa.